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Message Board > Sewing Machines > Yearly servicing mandatory with new machines instead of oiling yourself ( Moderated by Sharon1952, EleanorSews)

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Yearly servicing mandatory with new machines instead of oiling yourself
Not happy!
rivergum
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rivergum
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Date: 8/11/13 5:37 PM

I bought a new Pfaff last year and love it to bits. The only problem is that it needs to be serviced in place of being able to oil it myself. I could ignore this, but it will affect my warranty.

I knew this would bother me when I bought the machine, but I really wanted the IDT and besides, the saleslady told me that all the new machines needed to be serviced. I chose to be believe her.

Could someone in the know please tell me why yearly servicing is a good idea so I can stop feeling resentful? I see it as an indecent money grab and it is a major inconvenience as well. Grrr!

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Taking in is happier than letting out.

Sydney, Australia

quiltingwolf
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In reply to rivergum <<
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Date: 8/11/13 6:03 PM

They do more the just oil it. They clean and adjust the whole machine.

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karen149
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karen149  Friend of PR
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Date: 8/11/13 6:10 PM

It's just like today's cars...look at a diagnostic panel, change a code to improve a function, etc.

AminaHijabi
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Date: 8/11/13 6:17 PM

and lint can get into lots of little nooks and crannies that you can't see from the normal oiling points. Mine dealer person will also change your sewing machine light for free if needed.

beauturbo
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Date: 8/11/13 7:41 PM

Well nothing is mandatory like that, and I think no way at all to ever enforce anything like that and when you buy something , it then always becomes yours instead, and you can always do what you want with it, which actually includes oiling it yourself or even never oiling it at all, even until it freezes and siezes up and won't turn good anymore and such. I know lots of people whom do either or both of those things too. So, the term of Mandatory is kind of a really big stretch on that.

So it's not against the law or a crime or anything, if you just happen to oil it yourself instead. If you want to. There is no way of anyone ever stopping you from doing that at all. I oil all my machines. If I only had one and did not want to, I probably would bring it in and drop it off, but I got a bunch of them, so I don't. Plus I don't need to for anything, as I can do it just as good as anyone else. If you really feel like that, just do it yourself. No one can stop you at all.
-- Edited on 8/11/13 7:42 PM --

mkhpaintsew
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In reply to rivergum <<
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Date: 8/11/13 8:06 PM

Did you read that a yearly mandatory service by a dealer is required in your service manual or warranty card to keep the warranty, or is that what the dealer told you? I'd check into that.

iSewQuiltArt
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Date: 8/11/13 8:13 PM

The internal parts you can't access get linty in the long term, as well as parts needing to be cleaned and adjusted. Sometimes there are upgraded parts installed as well as software updates installed during a service.
Not servicing regularly increases wear in parts where lint acts as an abrasive inside the machine. Where you cannot reach to clean, deep inside.
If you want to get the most from your machine and have the best stitch performance if can do, service routinely. If you don't service you effectively shorten the life expectancy of the machine. Just like a car in that regard. There is more to servicing than oiling the hook and vacuuming it out. And in Aus, companies can insist if under warranty that you use a authorised dealer to service the machine. Non authorised mechanics are not trained on the machines, may not align parts correctly, and can damage machines from ignorance when servicing. Manufacturer doesn't legally have to support the machine under warranty if you didn't use an authorised mechanic. I have never come across a once yearly edict however- but most dealerships encourage once a year for standard use, more frequently if you are a heavy sewer.
If you think of a service as an investment in sewing well for the future, and not being ripped off you will probably feel happier about this.
-- Edited on 8/12/13 2:31 AM --

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Quilting up a storm
Bernina Girl, in possession of a small herd...

KPM
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In reply to beauturbo <<


Date: 8/11/13 8:24 PM

I was always led to believe that in models such as the high end Pfaffs and Vikings the oiling system is self-contained and not accessible to the sewer. Correct me if I'm wrong, but I thought that's why they don't require oiling...you can't really get to the required places. Other makes, such as Berninas, require the sewer to oil them, especially around the bobbin race, pretty frequently (more than once a year certainly). And then there's the Singer Featherweight and others, which require both oil and lube, and heaven forbid you get the two confused. But I agree, any machine you use a lot should be cleaned and the timing checked yearly, less often if it's not in regular use and you keep it clean. Then there's the old Berninas like the 930 and 1030 with their fussy basting stitches: basically use them (monthly) or lose them and possibly the whole machine. (I know, that's not oiling, but it's still a maintenance issue.)

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Let's just say all modern sms are well represented in my studio.

diane s
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Date: 8/11/13 8:52 PM

I've owned Vikings for 30 years, and I only take them in when there's a problem, which is barely ever. And the same for the Pfaff I own.
I also don't use canned air. I used to work for a Viking dealer and the tech said he made all his $$ from people using it. The propellant bonds to the lint and gums stuff up.

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My grandmother taught me to sew when I was 10, and I've been sewing ever since.

Marie367
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In reply to rivergum <<


Date: 8/11/13 8:59 PM

Well, I think the dealer can do more than I can with my machine. My Janome is past the year date but I don't have the $$ yet for the service. I am not too worried about going over the year date to will take it in as niether the dealer nor Janome said that the warranty would be void if I fail to take it in. Did Pfaff state on their warranty paperwork that the warranty is voided if you don't get the yearly service or is it the dealer? I suspect it is the dealer and as such I would be a bit bothered. However, I think it is to your advantage to take it in as they will adjust it and clean it etc.

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