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Forum > Sewing Machines > Buying a new machine is supposed to be fun right? ( Moderated by Sharon1952, EleanorSews)

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Buying a new machine is supposed to be fun right?
jodiegirl
jodiegirl
Advanced Beginner
Utah USA
Member since 6/27/13
Posts: 11
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Date: 8/30/13 5:01 PM

I've been reading as much as I can and trying to educate myself before I went out into the world of sewing machine dealers... It has NOT been a fun trip so far.

One dealer (Bernina, Janome), I couldn't get anyone to help me and half the employees were standing in the back corner snarking about some local quilter. When I asked about a 1008 (I just wanted to look at one), I got some long and sort of rude lecture about how mechanical machines were so much harder to learn to use and how the 330 is cheaper anyway.

Went today to a dealer with a Pfaff sign I've seen in town. He says he doesn't carry Pfaff anymore because they are junk (this doesn't seem true based on my reading, but ok) Hmm... maybe you should reconsider the sign then! All he had was a few old Pfaffs and a whole showroom full of Janome's. They were nice machines and he was helpful with those machines, but his prices are about 25% higher than I can find them online and no mention was made of free throw-ins like service, etc. :(

The Bernina store has some bad customer service reviews online so I wasnt surprised there. The other Pfaff dealer that is close has some pretty rotten reviews as well. I almost don't even want to go there after these two visits...

I had pretty much decided that a Pfaff Ambition 1.0 would be a good fit, but the next closer dealer (who gets good reviews) is about an hour's drive.

Seriously, maybe I should just stick it out with my old Kenmore and force myself to make manual buttonholes. This is not turning out to be fun.

Any advice on dealing with dealers?

LynnRowe
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LynnRowe  Friend of PR
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British Columbia CANADA
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Date: 8/30/13 5:15 PM

Hop in the car and do the hour's drive. Two of my dealers are quite a bit further away than that.

An unhelpful dealer is a nightmare. A good dealer is worth their weight in gold, and then some.

It will be fun...when you find a good dealer.

------
I heart Panzy, Pfaff Creative Performance, the sewing machine love of my life!
And Baby (Enlighten serger), Victor (BLCS), Rupert (Pfaff 2023-knits expert) Ash (B350SE-Artwork), Kee (B750QEE-Panzy's BFF), Georgie (B560-Kee's baby sister) and the Feather-Flock!

Most of all, I heart Woo (HimmyCat). Until we meet again, my beautiful little boy. I love you.

allycovey
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allycovey  Friend of PR
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Arkansas USA
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Date: 8/30/13 5:19 PM

Buying a machine is all about the dealer. You will have to go back to them when something goes wrong, or when you just want to get additional feet for your new machine. I have a great convenient Babylock dealer. So I have a babylock and looking to upgrade embroidery and serger to babylock as well.

I say find a dealer you like as close by as you can.

PattiAnnJ
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PattiAnnJ
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USA
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Date: 8/30/13 5:19 PM

I would practice those buttonholes as it sounds like your local dealers will soon be out of business.

No Brother or Babylock dealers?

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

B

B
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Minnesota USA
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Date: 8/30/13 5:31 PM

Others have had similar experiences which I just don't understand. I don't think they are going to offer anything extra but they might be willing to do it when you are looking for something extra if you buy from them. They are almost always going to be that much higher than online, unless you are really lucky. The only reason I would buy from a dealer was if they were really helpful to everybody, offered free lessons, and had a good service reputation, as those things do have value.
I live too far away from a dealer so have been happy to use recommended online companies or Amazon with very good luck so far.

------
Janome serger 634D, Brother PC6000, Singer 500A, Kenmore Mini-Ultra, vintage Bernina 600, White Rotary treadle, New Homestead A VS treadle

jodiegirl
jodiegirl
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Utah USA
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Date: 8/30/13 6:11 PM

Thanks everyone! I decided to call another Pfaff dealer that is nearby (much closer than the 1 hour away... I didn't realize there was another one). The guy I talked with was wonderful! So much happier. I don't know if this is the machine I will end up with, but I am pleased to find a dealer I'm comfortable with! I have not looked into Brother or Juki just yet as I thought I had decided on a Pfaff. We'll see! I'm excited to go down there and try a machine. :)

Connie F
Connie F
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North Carolina USA
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Date: 8/30/13 8:11 PM

So happy to hear that you found a dealer because I was going to tell you to drive the hour! Good service is worth it. My dealer was 45 minutes away, but I now drive 1 1/2 hrs to get better service!!! (Wish I would have went there to begin with!) Let us know which machine you bring home. The Ambition line is a great line. I own the Essential and use it as my travel & back up machine!

ajoseph
ajoseph  Friend of PR
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In reply to jodiegirl <<
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Date: 8/30/13 8:47 PM

"no mention was made of free throw-ins like service"
my understanding is that service is figured into the price of the machine. it is not free. u paid for it when u bought the machine. same for classes for the machine.
"force myself to make manual buttonholes"
have u considered a separate button hole maker attachment? i think some older kenmore machines came with them. maybe u could find one somewhere? with the computerized machines, i doubt that the old button hole attachments are being made any more. i have some for the older singers.
"Any advice on dealing with dealers?" find one that u r comfortable with. an honest one. any dealer that is impatient....run from. i just purchased a Juki. someone said to get a special foot & needle plate for thin fabrics. i asked the dealer about this. he said i would be wasting my $, as the feed is excellent and i don't need to waste $ on an unnecessary foot & plate. i also asked him about some $1200.00 software. he asked me what i wanted to do/use it for. i told him. he suggested an $800.00 software. who does that? another dealer was always giving me good deals, until it came time to close the deal, then things changed. a $5000.00 machine suddenly became $5400.00. 6 months layaway became 3 weeks. 0% financing suddenly had a fee attached to it. guess who didn't get my business.
hope u find whats good.

bestgrammy
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bestgrammy
Oregon USA
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Date: 8/30/13 9:57 PM

Quote: ajoseph
...another dealer was always giving me good deals, until it came time to close the deal, then things changed. a $5000.00 machine suddenly became $5400.00. 6 months layaway became 3 weeks. 0% financing suddenly had a fee attached to it. guess who didn't get my business.

Please, how about doing a review on that dealer so the rest of us can be forewarned?
SandiMacD
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SandiMacD  Friend of PR
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Florida USA
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Date: 8/31/13 7:20 AM

I am another that found dealer shopping an un fun experience.
I ended up making overnight and 3 day trips to other states- once even to Canada. But I love to travel and looking at different machines and dealers added a twist to to our vacation trips.
First it was a matter of looking at and demo-ing the machines.
After I got a feel for them and settled on my favorite I revisted the dealers. Starting with the ones closest, I called about the specific models and got apts. Then I brought my test materials.
The 3rd one I tried was a winner- just under 2 hours. But it took me over 10 months.
I have since moved to a state filled with many more dealer choices. My new favorite dealer is only 20 min.
It is really unfair to some of us how this dealer thing works. It makes for a drawn out and disapointing experience at times in low populated areas while others living closer to choices have better odds of a good experience.
I am so happy that you found a potentially great dealer and I am hoping you can now enjoy trying out the Pfaffs.

------
sewing brings joy and meaning to my life...

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