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Forum > Sewing Machines > Juki TL 2010q Purchase - buy online or local? ( Moderated by Sharon1952, EleanorSews)

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Juki TL 2010q Purchase - buy online or local?
Best online dealers?
Pastelist
Pastelist
Intermediate
Member since 9/17/13
Posts: 7
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Date: 10/12/13 11:14 PM

I joined Pattern Review recently, although I have been scanning this site for awhile. Thank you all so much for your responses for one of my recent questions. What an awesome resource this site and its members are AND a great service to others; constantly sharing your experiences.

About a year ago, I decided that I wanted to get a machine more conducive to how I sew. Mainly, straight stitch, home decor, FMQ. This was the start of quite a journey. I had a Pfaff 2058 which I just sold three days ago on Craigslist to a woman that had never bought anything on CL. She wanted to do smocking garments for her granddaughters. Perfect!

I have looked at midrange Babylocks, Pfaffs and Janome's. in local stores that have sold all of these brands. The problem I have come across is no one ever calls me back in these stores. I leave my name and phone number and ask for a call to discuss pricing if the owner is not there and at that time a possible trade-in. No call back. Even with the Pfaff dealer and my Pfaff was in beautiful working condition. I really have been baffled by this lack of customer service. A Janome dealer in our area I have called three times to see when her new shipment of MC6600's were coming in to go test one out. She has never called me, I always call her. Not so compelled to give these folks my money. So, the other day I expanded my dealer area an hour away from home. The dealer I called sells Brother, Janome and Juki. I always ask if they have a few minutes to talk since I know sewing stores are lightly staffed. The man said he was with someone and he would call me right back. He did and what a good sales call it was. We talked about Janome and he also said I should consider a Juki. This was one of the reason's I called him because this site has convinced me a Juki was worth looking at. We talked about the F600 and the TL2010q. Since that call I started doing research and boy do you Juki owners love your machines. So, today I went to check out both of these machines. They are both sturdy machines and performed really well in his demo. While I sat there I realized I had no need for decorative stitches or buttonholes my choice became clear.... TL2010q.

He was getting ready to close and I wanted to get away from both machines and make sure I still felt the same hours later which I do.

Now my dilemna is do I buy from this dealer over an hour away and have to drive there if there is an issue? Next year we will be moving and I will then be 3 hours one way to his shop or do I just buy online and deal with whatever comes along via email and shipping?

If you buy online can you take your machine to any Juki authorized dealer?

So many of you have purchased online and have had what I consider to be great pricing and service. Who are those great online dealers and why?




cruzer2013
cruzer2013
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Member since 8/11/13
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Date: 10/12/13 11:21 PM

I think it would be worth while to buy from the dealer who spent the time with you. If it's going to be a year till you move, you can get lessons and work out any kinks , if there are any. By the time you leave you will have had enough support for the machine to be able to look after a lot of things. If you buy on line, it wouldn't be fair to the local dealer to ask him for help. Just my two cents worth. BTW, the 2010 is an awesome machine!!

Pastelist
Pastelist
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Date: 10/13/13 8:56 AM

I agree with you regarding the dealer, he has been the only person to really follow through with communication. I know I might be able to save probably $100 by buying online but to be able to go pick up my machine tomorrow is a huge plus. Any other feet or accessories you would recommend for the 2010 that have been an added benefit to you? Thanks so much!

KPM
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KPM  Friend of PR
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In reply to Pastelist <<
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Date: 10/13/13 1:17 PM

I would reward the dealer who spent time with you as long as he's not 50% higher like mine tends to be. I doubt the machine will give you any problems, but we do want our small business dealers to remain an option. Do hint at some deal sweeteners, like needles or an extra foot. Later, if you want to add feet and you're further away, you can shop online.

------
Let's just say all modern sms are well represented in my studio.

PortlandMaine
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PortlandMaine  Friend of PR
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Date: 10/13/13 3:08 PM

I have only had to take my Straight Stitcher into the shop once - and while it was a PITA, I had called ahead and the tech was there ready to give it a quick look over - and, I got to bring it home trouble free that day.

I dont drive - and cant remember if it was a taxi ride or a car rental that I used to take the machine in - but, the reward of not shipping it off and all that waiting was worth it.

It is hilarious to me that you brought up the f-600 machine. I have some fun machines I love - but, I keep odd hours - and my fave machines are louder than a nice neighbor should use anytime after 5-6pm. I started thinking about an f-300. It has thread cutters and by all accounts is a almost silent running machine.




------
Quilting up a storm!

ajoseph
ajoseph  Friend of PR
Member since 10/10/12
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In reply to Pastelist <<


Date: 10/15/13 8:48 PM

personally, i would try to stick with the dealer that was good to you with his time and knowledge. if he is priced higher than others, gather some prices together and ask him if he will price match. bring ads showing prices or something to show him in black & white, not just verbal. i think the lowest online price for the TL2010q i found when i was looking was $900.00. shipping extra. the ones $1000.00 and up had "free" shipping. you can take your machine to any Juki dealer for service, but some may not honor the warranty(depending on the repair needed) if you did not purchase the machine from them. some on line dealers give you a return shipping label with the machine. if anything goes wrong, pack it up and ship it back, cost free, but not really, you actually pay for it up front. you'd also want a good honest dealer that has a super tech to fix the machines. i bought mine from a dealer 2.5 hrs. away from me. good luck.

SandiMacD
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SandiMacD  Friend of PR
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FL
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Date: 10/22/13 4:42 AM

If you were ever to need anything done on your machine, 3 hours away is far better than online service would be.
Also the dealers can accept machines UPS just like the online ones do.
Many times my MT dealer, hours away, were more than happy to take my calls when I had a question using my new machine. I also got 20% discount on future accessories and heads up on sales- he UPS'd them to my door stop.
So what did you decide? That dealer sounds like a winner.

------
sewing brings joy and meaning to my life...

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