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Forum > Sewing Machines > GROWWLLLLLL!!!!!! Dealer didn't carry a power cord! REALLY!!!! ( Moderated by Sharon1952, EleanorSews)

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GROWWLLLLLL!!!!!! Dealer didn't carry a power cord! REALLY!!!!
marjoryt
marjoryt
Mississippi USA
Member since 8/1/06
Posts: 285
Skill: Expert/Couture
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Date: 11/19/13 10:12 PM

I have a Janome Horizon 7700, which I bought just a few years ago from one of the "reputable" dealers in the state. It's been a good machine, but unfortunately, the machine, the table, and the lift did not coincide perfectly. The machine was plugged in, I pressed the button to left the machine, and the narrow space was too narrow. The cord was jammed/sheared. My cord join at the machine is now "off" - I can't get the cord all the way in the machine - so the machine doesn't work.

No problem, I thought. Go back to the dealership. Take machine (which is a heavy sucker), just in case. Get new cord, test it, pay my stupid tax, and go away.

However, the dealer doesn't stock cords! They don't order cords either! This is a machine that is still being sold! This dealer has a service desk!

REALLY!!!!! I'm beyond irritated.

So, tomorrow I'm doing two things:
1) Try the cord from my Memory Craft 10001 on the Horizon. If it works, I know it's the cord. If it doesn't, I've confirmed to take the machine with me.
2) Find a different dealer, hopefully one who actually keeps supplies.

The Horizon is my 6th machine that I've purchased (two more belonged to my mom and grandmother). Over the years I've had to replace cords and foot cords and even belts. Dogs, cats, vacuumn cleaners, a brown out, loss due to moves - things do happen. A dealer not carry a power cord? Doesn't sound right to me!

CM_Sews
CM_Sews
California USA
Member since 9/18/04
Posts: 1884
Skill: Intermediate
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In reply to marjoryt <<
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Date: 11/19/13 10:25 PM

Quote: marjoryt
However, the dealer doesn't stock cords! They don't order cords either!

They don't ORDER cords!?!

I can sort of understand not stocking cords (sort of), but refusing to ORDER one for you is...is...unbelievably baffling, to say the least.

CMC
NancyZL
NancyZL  Friend of PR
New Jersey USA
Member since 6/18/08
Posts: 554
Skill: Intermediate
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In reply to marjoryt <<
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Date: 11/19/13 10:26 PM

I feel your frustration. I've given up on purchasing a lot of items (not only sewing) & have been happier dealing on-line.
Much more pleasant experience.

cruzer2013
cruzer2013
British Columbia Canada
Member since 8/11/13
Posts: 591
Skill: Advanced
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Date: 11/19/13 10:47 PM

I'm pretty sure you can find that cord at a Radio Shack or Source Store. Save yourself the aggravation of waiting.

CM_Sews
CM_Sews
California USA
Member since 9/18/04
Posts: 1884
Skill: Intermediate
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Date: 11/19/13 11:02 PM

Janome power cord at Sew Vac Direct

Is this the cord you need?

CMC

PattiAnnJ
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PattiAnnJ
Ohio USA
Member since 12/3/06
Posts: 8028
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Subject: GROWWLLLLLL!!!!!! Dealer didnt carry a power cord! REALLY!!!! Date: 11/19/13 11:27 PM

Why do you need to take the machine when all you need is the severed cord so the end that plugs into the machine is all that is needed for a match up?

If my dealer stocked cords based on my need it would be zero stock. However, if there is a need they would order.

------
"Improvise, adapt and overcome." - Clint Eastwood/Heartbreak Ridge

"Isnít it a shame in todayís world you canít tell the truth. If you tell the truth youíre abrasive. If you lie youíre charming." - Bob Huggins/College Basketball Coach

ajoseph
ajoseph  Friend of PR
Member since 10/10/12
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Date: 11/20/13 2:24 AM

time to get yourself a new dealer. cords can be had on line if a local dealer is unavailable.

annenet
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annenet  Friend of PR
Virginia USA
Member since 8/2/03
Posts: 2981
Skill: Advanced
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Date: 11/20/13 7:17 AM

Weird, my cords are the same on my laptop and for some of my sewing machines! Definitely look on line or find a new dealer!

------
So many projects, not enough time
At my house in VA:
Bernina 1010, Activa 220, B580, B790
Singer 201-2, 221, Bernina Serger 1300MDC, BL Enlighten, BL Sashiko, BL Cover Stitch, Consew 75T

At my Lake House in PA:
Bernina Artista 165E, Singer 503A. Bernina Serger 1100d

http://sewingtechie.blogspot.com/

alexisart
alexisart  Friend of PR
Tennessee USA
Member since 4/10/12
Posts: 97
Skill: Intermediate
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Date: 11/20/13 7:59 AM

My dog, when still a puppy, chewed up the cord for my brother (glad I unplug when not using) and I ordered one from Sewing Parts Online. Came quickly and works great and price was good. They said it happens more than one would imagine. Rather ridiculous that a dealer couldn't get one!

aka4512
aka4512  Friend of PR
Member since 2/2/12
Posts: 531
Skill: Intermediate
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Date: 11/20/13 9:08 AM

I suppose it's fair enough to not stock up on power cords in-store as it may take up valuable space however to not order power cords all together will pose as a problem for not only the dealer but most important their customers.

I will suggest (as many other including yourself) o find another dealer as this is unacceptable!

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