SIGNUP - FREE Membership and 1 FREE Sewing Lesson
| FAQ | Login
 

Forum > Sewing Machines > I am so insulted!!! ( Moderated by Sharon1952, EleanorSews)

Please LOGIN or Join PatternReview
Go to Page:
I am so insulted!!!
Does this happen to anyone else?
Mrs. Trouble
star
Mrs. Trouble
Intermediate
MD USA
Member since 12/13/04
Posts: 507
Send Message

      



Date: 8/22/05 3:52 PM

Okay, so I just took my Elagio3 to the repair shop for the fourth time since I bought it 7 months ago. It was second hand from the dealer for half the price, with a new warranty, etc. The same things keep happening...threader breaks, tension gets totally messed-up and can't be changed, top thread keeps breaking...I could go on and on. Nontheless, I paid $2,600 for this machine and I should NOT be having these problems.

So I take the machine in and give the girl the info. on the problems. She keeps asking me things like, "are you sure you're threading it correctly" are you using the proper needles, etc.? They act so surprised that this machine is having problems that it MUST be my fault! This makes me so mad!! I've owned sewing machines since I was 18 years old (that makes 20 years). This is my fourth machine and I never had these kinds of problems with the other machines. I chalk this up to the fact that this is second-hand and, perhaps the first person traded it in because it was a lemon. Anyway, I feel like I have no leg to stand on because they keep acting like it's breaking because of ME...I think it's the machine and the least they can do is give me another Ellagio3 in it's place. Then if the problems keep happening they can say it's my fault. But this is the easiest machine to thread and use...my $200 Kenmore that never had a day of trouble was more complicated to run.

Grrrr....me not happy today.

Lauren

------
Wherever you go, there you are.

Nickle
star
Nickle
Intermediate
MI USA
Member since 10/31/04
Posts: 997
Send Message

      



Date: 8/22/05 4:06 PM

I'd feel insulted too. They sound like they don't want to admit its the machine so they are displacing blame on you, and obviously they can't fix it if you've had it in 3 other times. I would tell them to either fix it right or replace it. It sounds like a lemon or their repair man has little experience. Good Luck.

------
Penny

Fabric Mart Bundle Fabric sewn- 10.5 yds

sewfrequent

sewfrequent
Intermediate
TX USA
Member since 6/27/03
Posts: 3207
Send Message

      



Date: 8/22/05 4:19 PM

I agree with Nickle. Since they know it has been returned multiple times for the same problem, maybe if they won't give you a new machine they will offer a refund. A new machine obviously would cost more unless they get another used one in to swap out with you.

diane s
star
diane s  Friend of PR
Intermediate
OR USA
Member since 8/24/02
Posts: 4704
Send Message

      



Date: 8/22/05 4:58 PM

I had a serger that I took to an authorized dealer 3 times in 2 monthes to have it repaired (25 miles each way), I finally realized that authorized dealer didn't have a clue. I called the headquarters customer service and they had me ship them the serger. It came back a few weeks later and sewed perfectly for quite a few years. I had a similar problem with a sewing machine, the headquarters had me bring it to a dealer that sent it off to the regional repair center where it was fixed for no charge an no more problems.

------
My grandmother taught me to sew when I was 10, and I've been sewing ever since.

Stitchology

Stitchology
Intermediate
MD USA
Member since 1/26/03
Posts: 3678
Send Message

      



Date: 8/22/05 4:59 PM

Challenge them to do X number of hours sewing on it and see if they have the problem too.

They may or may not think you are making mistakes, but more likely they just don't want to honor the warranty. Try asking them if they know how to fix machines since they keep NOT fixing it.

What dealer is this? I'm still wavering on buying a new machine and don't know how far I'll have to travel to find a dealer I can deal with. I'd like to avoid a trip to this place. If you get disgusted enough with them you can mention you've discussed this with other sewists in the area.

------
Buy the best and you only cry once.

Golfwidow

Golfwidow
Advanced
OH USA
Member since 5/25/05
Posts: 264
Send Message

      



Date: 8/22/05 5:26 PM

'But this is the easiest machine to thread and use'??? Doesn't sound like you're getting to use it much!
Of COURSE you have a leg to stand on. You're the customer! It could be as Diane suggested - they just don't have a clue and are giving you a runaround. Ask for your money back and if they won't refund, contact the manufacturer. You're talking BIG bucks here and you don't have to tolerate their nasty behavior. You know you aren't responsible for the problems so don't allow them to make you feel guilty.

Gigi Louis
starstarstarstar
Gigi Louis
Advanced
Member since 4/4/02
Posts: 7876
Send Message

      



Date: 8/22/05 5:37 PM

I would be insulted too! Have them run it - I'm sure they'll have the same problem. If you don't get satisfaction call the manufacturer. You would be amazed at how quickly you get results this way!

I had this problem with my local Elna dealer when my serger would not coverstitch without skipping. I was very insulted because the repairman/owner insisted that it was all in my head. I paid nearly $100 to have the machine serviced and it still didn't work. I finally took it to another repair shop who informed that the service covers had never been taken off the machine! They fixed it (it was out of time) and it ran beautifully but by that time I'd had enough of that d*mn serger and sold it. At the time I was so disgusted that I never went back to the Elna dealer. Now I wish I'd called the company to complain.

Tinka

Tinka
ME USA
Member since 4/16/04
Posts: 53
Send Message

      



Date: 8/22/05 5:59 PM

Not quite on topic - but always trust your instincts! I had a friend who was certain there was something wrong with her car. Her husband drove it around and said it was fine, as did her mechanic. The next day she drove it to work and the engine caught on fire!Fortunately she wasn't hurt, but the engine had to be replaced....so sometimes it pays to persist.

Would they sit down with you while you operate it to see exactly where the trouble is? I have found demonstrating the problem is often better than describing the problem.

Good luck with your Ellageo!

Tinka

Peggy L
starstarstar
Peggy L  Friend of PR
Advanced
TN USA
Member since 4/8/02
Posts: 5086
Send Message

      



Date: 8/22/05 6:30 PM

I would talk to the owner of the shop and if not satisfied call the manufacturer. That's a lot of money for a machine that doesn't work properly. As much sewing experience as you have, it's a safe bet it's not you!!

------
www.thereisjoyadventures.blogspot.com

Mrs. Trouble
star
Mrs. Trouble
Intermediate
MD USA
Member since 12/13/04
Posts: 507
Send Message

      



Date: 8/22/05 8:01 PM

Thanks for the pep talk and words of wisdom, guys. I'm so glad to know this isnt' just me overracting.

Unfortunately the repair guy is out all week, so I won't know until next week what they have to say about this machine. What they told me last time this happened is that I should only use a certain brand of thread on this machine because the thread is specifically calibrated for the machine (can't remember the brand off the top of my head). Now I'm not stupid. I realize there may be more expenive brands of thread or even brands that are specifically calibrated to run better on certain machines, but I know darn well that I can use more than one brand of thread in a sewing machine. And if I can't, then shame on Babylock!!

I think I may just call Babylock anyway about this problem before I get the machine back. Maybe they could head this off at the pass and see if I can get a new machine out of it. I'm wondering if they would credit me the $2,600 I paid in January toward a new Ellegante...nah...wishful thinking!

Lauren

------
Wherever you go, there you are.

Go to Page:
Please LOGIN or Join PatternReview

printable version Printable Version

* Advertising and soliciting is strictly prohibited on PatternReview.com. If you find a post which is not in agreement with our Terms and Conditions, please click on the Report Post button to report it. Sewing Machines >> I am so insulted!!!

Merchants on PR

Budo Bear Designs


Asian Designs
Web site

Patterns from the Past


vintage sewing patterns
Deals!

Reconstructing History


Reconstructing History
Web site

Elliott Berman Textiles


Fabrics for Greater Ideas
Deals!

Gwyn Hug


Fabric Shopping Help!
Deals!

 
adv. search»
pattern | machine | member
        
Break your Serger Out of the Box
Break your Serger Out of the Box

Register

Fun with Fitting - BODICE w Darts
Fun with Fitting - BODICE w Darts

Register

Christine Jonson Boyfriend Jacket and Shell

Christine Jonson Boyfriend Jacket and Shell

Buy Now
Purse-Nickities

Purse-Nickities

Buy Now
Simplicity 1623

photo
by: ladyithis

Review

Conditions of Use | Posting Guidelines | Privacy Policy | Shipping Rates | Returns & Refunds | Contact Us | About | New To PR | Advertising

Copyright © 2014 PatternReview.com® , OSATech, Inc. All rights reserved.