How is the web site look & feel / user friendliness? Is it easy to surf?
The site looks clean and it's easy to navigate. You can either search by brand name or category using the links in the left sidebar. You can also use the search box at the top that is really quite thorough. I actually found it easier to put my machine's model number in that search box than to use the sidebar links.
They don't have images for all of their items. It would be nice if they did.
The site advertises free shipping with a $75 purchase and no hassle returns. There were instructions on how to return something on my packing slip. They did make it easy if necessary. I haven't found it necessary yet.
Is this a commercial web site? If yes how are the prices? Do they have a secure shopping cart?
It is a commercial web site. The prices are fair and the shopping cart is secure. I like that you can create an account and keep track of your orders on their site.
How is the customer service? I did not need to contact customer service.
Have you bought anything from this web site? If yes, was the item delivered on time?
I purchased a presser foot for my serger that my dealer said they could not get. I think that says more about my dealer - another review? :)
I ordered the item on 9/6/13. I received a confirmation email with my order number and total purchase. I was able to use a 10% coupon I found somewhere. I'm sorry I don't recall where, perhaps retailmenot.com? I really like getting these notifications.
On 9/11/13 I received an email saying my item had shipped, the carrier, and a tracking number. I appreciate that so much because I know how and when the item will be delivered. The 6th was a Friday and I don't think shipping it out on the following Wednesday was too long to wait. I probably ordered late in the day. That was only 3 business days to ship. I received the item on 9/13/13. So one week from ordering to delivery. That's very acceptable to me.
Would you recommend this site to others? I do recommend this site. I've read other reviews where people have had problems, but I did not. I placed a small order (one serger foot) to test the water, so to speak. I wouldn't hesitate to order from this site again - if the price was right. :)
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