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Viewed 561 time(s)
Review rated Helpful by 2 people   Very Helpful by 10 people   
Reviewed by: bbj91942
Friend of PR
About bbj91942
Member since: 6/2/10
Reviews written: 2
Sewing skills:Intermediate
web sites reviewed: 1
Bio: more...
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Posted on: 11/1/13 2:41 PM Books/Videos
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I think this website is similar to and I was so excited to see Cynthia Guffey at my unlimited disposal. Sadly my experience was all bad. I was able to open an account and purchase a video but it was downhill from there. The website layout is a mess, requiring one to search high and low and dig to find access to your purchased videos. Think they might be in your "Account"? Nope. I pecked around and picked the general category "Sewing" and stumbled on a barely visible link there. I could view the promo video at the home page but could not get any response to view my purchased video. You are directed to "Support," which consists of a list of FAQ's and an email link; no Help Desk phone contact here. After three days with no response, I filed a payment protest with Paypal. I will put up with a lot to learn anything from Cynthia Guffey, but this website maxed out my patience. Cynthia, dear Cynthia, you are so much better than this outlet for your wisdom.
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7 Comments      Login to Add a Comment
Melinda In Tulsa said...
Thanks for the heads up. I was thinking about purchasing from them, but now I'll just stick with Craftsy.
11/2/13 2:39 AM
rtrittel said...
I have one of the Cynthia Guffey classes on this site. The classes I purchased are available under the "My Account" tab, listed as "Classes." I have had no problems with viewing the classes I purchased from this site. I am sorry you are experiencing issues.
11/2/13 8:09 AM
slee said...
I just purchased one of Cynthia Guffey's classes. I have no problems with viewing the video. You can easily access the classes by logging into your account that you created when you purchased your first class, then the video would be listed under your "My Account" tab.
11/2/13 8:30 AM
ASiverson said...
I love Craftsy, but was also considering purchasing b/c of C Guffey. I will stick with my Craftsy for now. TFS!
11/2/13 12:41 PM
graceomalleyRN said...
So weird! I got the 7 Sewing Basics by Cynthia Guffey with no problems.
11/5/13 4:57 AM
lynne1nor said...
Thanks for the review! I was also thinking of buying a class from them but shall now wait until they get the kinks out of their website!
11/5/13 2:16 PM
bbj91942 said...
I am relieved that other PR members are trouble-free on this website. I am now at Day 6 waiting for Customer Service to respond. My systems and software are all up-to-date. Very strange indeed, but good for all of you. Enjoy Cynthia for me!
11/6/13 11:38 AM
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