How is the web site look & feel / user friendliness? Is it easy to surf?
They actually JUST updated the site layout. It used to feel a little antiquated and redundant in places, but the new layout is AWESOME. Very informative and easy to use now.
Is this a commercial web site? If yes how are the prices? Do they have a secure shopping cart?
Yes. Prices are VERY good; snap pliers for under $15 when I made my purchase. Pliers also comes with a free awl, and you can add extra size dies (to do bigger or smaller snaps) for $1 at the time of purchasing your pliers. Hundreds of sets of snaps for very decent prices.
How is the customer service?
Really great customer service. When my package was a little AWOL, I emailed KAM to let them know what was going on. Judy emailed me back on SUNDAY and was very gracious. (Although we ended up finding my package--yay!)
Have you bought anything from this web site? If yes, was the item delivered on time?
Yes, the item was delivered on time. These snap pliers are SIGNIFICANTLY lighter than I had expected, but it works amazingly well. I'm not all that strong (although I am young and do have good grip pressure) and I find using the snap pliers to be quite easy and simple.
Would you recommend this site to others?
Absolutely! I can't wait to order more fun snaps. :D The company also uses proceeds from snap sales to run its 501(c)3 nonprofit organization that rescues dogs. :'DDD
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