I have three young kids and do quite a bit of knit garment sewing. My personal favorite for fabric is Chez Ami, however recently Banberry Place was having a sale and decided to give them a try. I placed a $200 order with at least 10 fabrics - one of which was listed on the website as cotton interlock turned to be a cotton lycra blend not suitable for the pajamas I intended. Oh well, I gave that fabric away. What was really frustrating was a series of holes found about 10 inches in from the cut on the first fabric from the order I was using. This was a chevron knit and I had no way to work around the holes and match the stripes.
So I called the phone number - which is an answering machine, no live customer service at bayberry place. , left a message and no return phone call came. I sent an email, asking for preferably a replacement or if not a refund. It took several days for a response, When I explained that I didn't see the holes until after I cut some of the fabric, I was told sorry your problem and you can buy it again at 10% off. The owner Corey made sure to imply that the fabric was fine, to which I responded with a photo of the damage.
This was $12 worth of fabric, so certainly not a big deal, and I will be replacing it elsewhere. I was just so appalled that Banberry would operate in such a way that a $200 first time customer would be sure to never return. It's a shame, since they sell several of the knits featured in Ottobre, I would have likely been a regular customer.
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