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banberry place

Viewed 445 time(s) 3 more reviews for Banberry Place
Review rated Very Helpful by 6 people   
Reviewed by: dgregory10
Friend of PR
About dgregory10
Member since: 10/12/13
Reviews written: 1
Sewing skills:Intermediate
web sites reviewed: 1
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Posted on: 11/26/13 9:25 PM Fabric
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I have three young kids and do quite a bit of knit garment sewing. My personal favorite for fabric is Chez Ami, however recently Banberry Place was having a sale and decided to give them a try. I placed a $200 order with at least 10 fabrics - one of which was listed on the website as cotton interlock turned to be a cotton lycra blend not suitable for the pajamas I intended. Oh well, I gave that fabric away. What was really frustrating was a series of holes found about 10 inches in from the cut on the first fabric from the order I was using. This was a chevron knit and I had no way to work around the holes and match the stripes.

So I called the phone number - which is an answering machine, no live customer service at bayberry place. , left a message and no return phone call came. I sent an email, asking for preferably a replacement or if not a refund. It took several days for a response, When I explained that I didn't see the holes until after I cut some of the fabric, I was told sorry your problem and you can buy it again at 10% off. The owner Corey made sure to imply that the fabric was fine, to which I responded with a photo of the damage.

This was $12 worth of fabric, so certainly not a big deal, and I will be replacing it elsewhere. I was just so appalled that Banberry would operate in such a way that a $200 first time customer would be sure to never return. It's a shame, since they sell several of the knits featured in Ottobre, I would have likely been a regular customer.
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3 Comments      Login to Add a Comment
hopflower said...
That would have been very disappointing and it would have made me rather angry that they treated a customer that way. At the very least, they should have cut you a new length of the fabric with the holes, and made it good. Or offered a complete refund on it; with perhaps a choice of something else in its place. I am wondering, though, if you perhaps accidentally ordered from the "not quite" page, which is the one where they offer fabrics with slight flaws. Thank you. I will be careful if I shop there now.
11/26/13 11:13 PM
dgregory10 said...
Hopflower - I double checked my order before calling banberry and it was a new fabric, I never order 'not quite' fabric. Their attitude is that since I didn't find their mistake prior to cutting the fabric, it became my problem. My advice would be to thoroughly inspect any fabric purchases prior to cutting.
11/27/13 0:04 AM
Tall Mary said...
Thanks for this recent review. I have admired many of their fabrics for years but hadn't purchased from them. So sorry about your experience. Kathy
12/29/13 6:32 PM
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