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Viewed 862 time(s)
Review rated Helpful by 3 people   Very Helpful by 9 people   
Reviewed by: carolmc
Friend of PR
About carolmc star
Member since: 7/27/09
Reviews written: 5
Sewing skills:Intermediate
Favored by: 1 people
web sites reviewed: 1
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Posted on: 12/6/13 7:06 PM Fabric
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I ordered fabric from this online store and received it promptly. When I opened the package, the fabric didn't seem to fit the description of the product on the website. I emailed Ann and she promptly responded( over the Thanksgiving holiday) requesting a swatch of the fabric. She received the swatch and immediately responded that I had received the wrong item. The item I originally wanted was sold out but she offered credit or refund. She also asked me to keep the fabric she sent with her apologies.
What a great business! I will always use her store because of the great customer service.
On a scale of 1 to 10, she is a 12!!!!
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8 Comments      Login to Add a Comment
Pam~Off The Cuff~ said...
I've always had the same great service from GF! ...that's where most of my stash comes from ;)
12/7/13 9:21 AM
ASiverson said...
Had not heard of this site, but will def try them out! TFS!
12/7/13 8:06 PM
Laurie Lou said...
Thanks for reviewing...always good to hear the different experiences and how they were handled.
12/11/13 12:32 PM
frame said...
This site has gotten a lot of mixed reviews. Hard to know what to think. Seems like either people love it or hate it.
12/14/13 12:19 PM
Fewofakind said...
I reviewed my much more unpleasant experience here recently. But now I gotta ask, why does this merchant make so many mistakes in the first place?
12/22/13 12:07 PM
Pam~Off The Cuff~ said...
If someone has had a poor experience...that does not cancel out all of the rest of us who have had *great* ones. I just received another GF order this past week.....a huge box full of neatly folded, fabulous fabrics , bought at a great price, ...and all very generously cut.
12/23/13 9:02 AM
Karla Kizer said...
Pam, I have had far too many excellent experiences with GF, too. We probably have some of the same fabrics!
12/23/13 7:09 PM
Tall Mary said...
I have often purchased fabric from Ann over the years. Once she sent the wrong one but also told me to keep it which was very generous. She is very responsive and helpful. Her website and Emma One Sock are the ones I go to for great descriptions, pictures and garment suggestions. Yes, their fabrics may be more expensive but I want to work with top-quality fabric. Kathy C
12/29/13 6:36 PM
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