How is the web site look & feel / user friendliness? Is it easy to surf?
It is simple to surf. It is not a fancy site, but is to the point, easy to navigate, and straightforward to understand.
Is this a commercial web site? If yes how are the prices? Do they have a secure shopping cart?
The prices are wonderful. Most replacement parts are quite inexpensive here.
How is the customer service?
This is where Sewingmachineparts excels. Guy Baker owns/runs the site, and is highly knowledgeable about sewing machines and their perils and pitfalls, and how to troubleshoot them. If he possibly can help you repair something without making a purchase -- he will! That is integrity!
I actually emailed back and forth a few years back, never ordering anything at the time, but needing treadle machine repair help. He was so knowledgeable and helpful, even though I was not necessarily placing an order. But he did get my order! -- now! I was So Happy with his customer service and courtesy then, that I KNEW I would be ordering once I was able to purchase.
Have you bought anything from this web site? If yes, was the item delivered on time?
Guy has SO MANY parts that he cannot list each and every little part on the site. He does have a partial price/product list. (I found my items there!) What he provides is exceptional service via email or telephone. He makes return calls As Soon As Possible, truly. He has a nice, friendly phone manner, and is comfortable to interact with.
I ordered an item recently, and had it via USPS Priority Mail within less than a week from the time I spoke with him.
Would you recommend this site to others?
Absolutely yes!! That is why I wanted to pop on here to PatternReview to write this review, so that Guy can get other customers ordering from him. I can vouch for his excellent prices and service.
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