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Fabric Mart Fabrics

Viewed 778 time(s) 2 more reviews for Fabric Mart Fabrics
Review rated Helpful by 2 people   Very Helpful by 9 people   
Reviewed by: ceridwen
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About ceridwen
Member since: 1/16/03
Reviews written: 5
Sewing skills:Advanced
web sites reviewed: 1
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Posted on: 12/14/13 3:32 PM Fabric
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First off the fabrics are listed with misleading descriptions. Most recently I bought what was listed as "felted" wool coating. I wanted to make the Marcy Tilton felted jacket. In felted wool the fibers are interlocked such that the fabric does not ravel. The fabric I recieved was brushed wool, no felting in site. TO send it back I would have to pay for return shipping even though it's completed unsuitable, and false advertising. This was not the first wool that I bought that was not as advertised. I bought a "Heavy wool coating" 50% cashmere that was so thin I could practically see thru it. Unsuitable for a coat unless interlined. But that's not all. Twice I have ordered items and was notified that they were out of stock only to have my paypal charged anyway. In fact even after I sent email asking for a refund I had to file a complaint with paypal to get my money returned. Well folks NEVER AGAIN! I like Fashion Fabrics club, the listings are correct and I have never had them charge my account if they were out of something.
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11 Comments      Login to Add a Comment
BJHM said...
Please accept my sincere appreciation for your timely feedback: it was very valuable. Ordering fabric online is new for me, and these just happened to be the two sites under 'next order' consideration. You definitely helped! So far I've only ordered once fr. EOS and once fr. Elliot B.T and have already learned the fabric's color is a factor that might vary from expectations. Since it is so daunting for me to now have to purchase without seeing and touching the fabric, I agree: the accuracy of description is parmount! Thank you again for writing.
12/14/13 10:17 PM
BJHM said...
*(oops good grief - - meant PARAmount) - key - critical! P.S. I notice some web sites put the weight of the fabric as part of the overall description (e.g., 10 oz. terrycloth, 6.7 oz. batik duck, etc.) and wondered why all fabric sites don't do that on all fabric. Signed, Grateful for Others' Patience :)
12/14/13 10:44 PM
Grandmomof7boys said...
My problem with Fabric Mart is their packaging. The last 2 orders were in re-used boxes, which I think is generally fine & eco friendly. However, the fabric was just put into the box without any protective wrapping. One of the pieces of fabric was actually stuck to the packing tape used to cover a hole in the re-purposed box. There was no damage to the fabric so I didn't attempt to return it. I did e mail "Chris" with my complaint, but rec'd no answer. In the past, this company has been very good about customer service. That's why I gave them another chance after the first poor packaging. I will not order from them again.
12/15/13 7:54 AM
SandiMacD said...
I am another that received fabric that I considered inferior or not in line with the description. Tried 3 times in a 14 mo span. Once I received 2 cuts to equal what I ordered! Never again. I think I heard they were taken over by Amazon. In any event they are into discount- not quality. Amazon is like an online Walmart but worse because you can't see or touch the product. Now Fabric Mart.
12/15/13 8:14 AM
Nan Kay said...
Sandi I believe was purchased by Amazon. Fabric Mart is not part of Amazon. I have been purchasing from Fabric Mart for a number of years. I have found their communication with me to be excellent. I may have ordered 1 or 2 pieces that didn't completely live up to my expectations but they were deeply discounted so rather what you might expect for 1 or 2 a yard! It is my favorite fabric store to visit when I make it to Pennsylvania.
12/15/13 9:42 AM
BrendaR said...
I'm sorry to hear this. I've dealt with FM in person for decades and have never had anything but the most helpful interactions, good fabric, good prices. If you can't shop in person, it might be good to deal with a place that offers to do swatches...even for a modest fee.
12/16/13 0:03 AM
MrsCharisma said...
Ooh, sorry for that. I am a die hard FabricMart fan. I do agree that at times their descriptions leave a bit to be desired BUT when I have been in question, I've called and asked, and got great help.
12/16/13 11:19 AM
Creative Hormone Rush said...
I love Fabric Mart. Although some of their descriptions could be more helpful, such as by indicating that a knit is a very thin one, I'm fine with my purchases and occasionally wonderfully surprised. But for evenness of quality and needing to be dead sure what you're getting for a project, I've found that EOS has the best descriptions, and her suggested coordinating fabrics tell a LOT about the fabric and help you visualize it in garments. I prefer the sites that give the Pantone number, then I check it against my Pantone guide to make sure it's a shade I love. EOS also tracks where you can order the inexpensive version of the Pantone guide off eBay. Service at Fabric Mart has, in the past, been wonderful, and bare-bones shipping with fabric just placed in the box without any wrapper is standard. It is part of why the fabric is such a good deal.
12/19/13 8:57 AM
michellep74 said...
Oh wow, I'm really surprised to read this. I am usually thrilled with my FabricMart purchases. A few months ago, I bought several yards of a rayon knit on FabricMart for $3/yard that I saw listed on another well-known fabric site for $26/yard! And it's nice stuff! I haven't ordered wool from them, but their knits are usually super deals on high quality fabrics.
12/21/13 1:10 AM
minggiddylooloo said...
I am also a huge fan of Fabricmart and sorry to read about your poor experience. I always place a request in the comments before checkout to have my fabrics placed in plastic bags for their protection. If items were out of stock I was refunded the difference via Paypal without further contact from my end. Hopefully your experience was just a fluke. I agree their fabric description can be a bit off, but it's their price and overall good-quality that keeps me going back for more.
12/21/13 11:45 PM
madbadger said...
sorry, to hear about your experience - I have had nothing but great experiences with fabricmart. I've found the descriptions to be accurate (and I read them very carefully) with everything I've ordered. The couple of times they've run out of something, they've credited by paypal account right away. The quality is in line with what you order.
1/13/14 4:58 PM
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