Is the web site user friendly?
Yes. You can view the site in English or German. The English translation is good.
Is this a commercial web site? If yes, how are the prices? Do they have a secure shopping cart?
Yes, it is the website of a Swiss textile company called Okutex. The shopping process is easy and secure. You can view prices in US dollars or Euros.
How is the customer service?
Very good. They answered an email question (in English) and my order arrived beautifully wrapped. Each length of fabric was in a cellophane bag. They pinned a label to each item stating the length and type (I had ordered several kinds of fabric in white and asked them to do this - but it seems like they usually would anyway).
Have you bought anything from this web site? If yes, was the item delivered on time?
Yes, my order took a couple of weeks to arrive by economy post. I was happy with the cost and delivery time, given that it is Christmas/New Year holidays.
Would you recommend this site to others?
Yes, I would. Even with shipping, the fabric works out cheaper than me buying Swiss-made fabric from a shop here in Australia. The fabric is lovely quality: voile, batiste, shirting etc. If you look under "stock offers" there are beautiful shirtings that seem cheap to me at 6-11 Euros per metre (150cm wide). They also have beautiful cotton lace, which would make lovely accents on pyjamas or lingerie if you are sewing something special.
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