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Going to a different dealer vs. where machine was bought (Moderated by Sharon1952, EleanorSews)
Posted on: 7/12/16 3:16 PM ET
Just for kicks, I was just wondering the above. Are you breaking any warranty, etc. if, after a year, you choose to take it to a different place (as long as they carry your brand?) for maintenance, etc.? I am not unhappy with my original dealer, but there are dealers closer to me or with potentially less traffic getting to them. However, I feel I made a good choice, so I am not trying to suddenly avoid them. Just wondered! :)
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Elna Funstyler (aka Janome HD3000)
Bernina B380
Babylock Eclipse
Bernina B380
Babylock Eclipse
Posted on: 7/12/16 7:49 PM ET
In reply to Linnie73
The dealer you buy the machine from provides warranty work. If you take it somewhere else and a part needs replacement that is covered under a warranty, you will most likely end up paying out of pocket for service. Some makers will refer you to an authorized service center if you are no longer near the dealer you purchased from.
You can, of course, buy a machine and take it anywhere you want for service, like annual cleanings, etc.
You can, of course, buy a machine and take it anywhere you want for service, like annual cleanings, etc.
Posted on: 7/12/16 8:45 PM ET
In reply to ohsewkaren
Quote: karen149
The dealer you buy the machine from provides warranty work. If you take it somewhere else and a part needs replacement that is covered under a warranty, you will most likely end up paying out of pocket for service. Some makers will refer you to an authorized service center if you are no longer near the dealer you purchased from.
You can, of course, buy a machine and take it anywhere you want for service, like annual cleanings, etc.
The dealer you buy the machine from provides warranty work. If you take it somewhere else and a part needs replacement that is covered under a warranty, you will most likely end up paying out of pocket for service. Some makers will refer you to an authorized service center if you are no longer near the dealer you purchased from.
You can, of course, buy a machine and take it anywhere you want for service, like annual cleanings, etc.
Makes perfect sense. Thank you, Karen!
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Elna Funstyler (aka Janome HD3000)
Bernina B380
Babylock Eclipse
Bernina B380
Babylock Eclipse
Posted on: 7/13/16 10:12 AM ET
If you're just taking it for maintenance/annual service, nothing wrong with it and going to authorized dealer of your brand - absolutely not!
As Karen said if there's something wrong that's covered by warranty you'd have to pay for it - but even at the dealer where you bought you're typically going to pay for general service/maintenance after the first year, then if there was a part or such covered under warranty they wouldn't charge you.
Personally I like going to different dealers, each has different ways of doing things (technique/sewing wise), different staff and teachers who know different tidbits about the machines to share. If I'm going to pay for a tune up anyway and it's a reputable authorized dealer and more convenient I'd go for it! If I knew something was wrong I'd likely go back to the selling dealer.
Only time while I worked for dealers where there was a warranty issue not covered due to going elsewhere was when someone took their serger to an old fashioned sew/vac place that advertised they repaired all brands. Well... maybe standard basic mechanicals, it didn't seem they knew a lot about sergers, she brought hers into us after taking it there for service and it clearly did not work properly, I couldn't figure out what the heck they'd done, AND came back with the presser foot lift had broken internally and didn't work. As the condition was not a defect or problem with the machine itself she did have to pay for service and part inside for the lever.
Note - as above, the little sew/vac where our customer took her machine listed a long list of brands they cover - they may sell used ones, may repair simple mechanicals as noted - but do NOT confuse that with being an authorized dealer. You can check to see if the store you're considering that "carries" your brand is an authorized dealer by going to the manufacturer's website. There's a small local store that shows logos of many different brands they carry and service and they do, but they are all previously owned models. They are not listed as an authorized dealer for any.
-- Edited on 7/13/16 at 10:15 AM --
As Karen said if there's something wrong that's covered by warranty you'd have to pay for it - but even at the dealer where you bought you're typically going to pay for general service/maintenance after the first year, then if there was a part or such covered under warranty they wouldn't charge you.
Personally I like going to different dealers, each has different ways of doing things (technique/sewing wise), different staff and teachers who know different tidbits about the machines to share. If I'm going to pay for a tune up anyway and it's a reputable authorized dealer and more convenient I'd go for it! If I knew something was wrong I'd likely go back to the selling dealer.
Only time while I worked for dealers where there was a warranty issue not covered due to going elsewhere was when someone took their serger to an old fashioned sew/vac place that advertised they repaired all brands. Well... maybe standard basic mechanicals, it didn't seem they knew a lot about sergers, she brought hers into us after taking it there for service and it clearly did not work properly, I couldn't figure out what the heck they'd done, AND came back with the presser foot lift had broken internally and didn't work. As the condition was not a defect or problem with the machine itself she did have to pay for service and part inside for the lever.
Note - as above, the little sew/vac where our customer took her machine listed a long list of brands they cover - they may sell used ones, may repair simple mechanicals as noted - but do NOT confuse that with being an authorized dealer. You can check to see if the store you're considering that "carries" your brand is an authorized dealer by going to the manufacturer's website. There's a small local store that shows logos of many different brands they carry and service and they do, but they are all previously owned models. They are not listed as an authorized dealer for any.
-- Edited on 7/13/16 at 10:15 AM --
Posted on: 7/13/16 11:16 AM ET
In reply to Linnie73
Do you know of a very good routine maintenance tech in your area/----that has a good reputation? and does work on your brand of machine….then take it to them for annual maintenance. You do not have to take it to the "dealership".
I personally do this with my Brother and Babylock machines. Not only is his check up pricing good, but he does outstanding, much better work than the local brand dealership.
Take your machine to whoever you feel comfortable with.
-- Edited on 7/13/16 at 11:17 AM --
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I personally do this with my Brother and Babylock machines. Not only is his check up pricing good, but he does outstanding, much better work than the local brand dealership.
Take your machine to whoever you feel comfortable with.
-- Edited on 7/13/16 at 11:17 AM --
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Angie Rose
Quilter & Machine Embroiderer
2020 Pfaff Performance Icon & 2015 Brother Dream Machine 2
2017 Pfaff Passport 3.0
2019 Accuquilt GO Big
Brother Scan n Cut DX225
2009 Prodigy 24" long arm
Quilter & Machine Embroiderer
2020 Pfaff Performance Icon & 2015 Brother Dream Machine 2
2017 Pfaff Passport 3.0
2019 Accuquilt GO Big
Brother Scan n Cut DX225
2009 Prodigy 24" long arm
Posted on: 7/13/16 12:57 PM ET
In reply to AngieRose
Right now my main machine IS from my favorite tech's shop, but before this I have always taken all my machines in to that tech no matter where I bought them, and one was from an authorized dealership that I didn't care for. In general sewing machines hardly ever need warranty service - once in awhile I admit - but so far mine have always only needed parts when they were very very vintage.
And my fav tech can get those parts aftermarket.
OK...now EDITING to say that the best thing is to buy from your favorite dealer/tech and then you are happy to go there all the time. But this just isn't possible for lots of people.
-- Edited on 7/13/16 at 12:58 PM --
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And my fav tech can get those parts aftermarket. OK...now EDITING to say that the best thing is to buy from your favorite dealer/tech and then you are happy to go there all the time. But this just isn't possible for lots of people.
-- Edited on 7/13/16 at 12:58 PM --
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"Be kind whenever possible. It is always possible." --Dalai Lama
https://eyeletsintheseams.blogspot.com
Pfaff 1222E, Elna eXcellence 720, Brother Innovis PS500, Brother SE400, Brother 1034D, Sunbeam irons ;)
https://eyeletsintheseams.blogspot.com
Pfaff 1222E, Elna eXcellence 720, Brother Innovis PS500, Brother SE400, Brother 1034D, Sunbeam irons ;)
Posted on: 7/13/16 1:19 PM ET
And, what if, you relocate to Timbuktu!
-- Edited on 7/14/16 at 12:21 PM --
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-- Edited on 7/14/16 at 12:21 PM --
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OLD CHINESE PROVERB: I HEAR & I FORGET; I SEE & I REMEMBER; I DO & I UNDERSTAND.
Posted on: 7/13/16 1:20 PM ET
I've had experience with this myself with dealers going out of business or dropping the line after I bought machines from them.
Both Babylock and Bernina have told me I can go to any dealer I chose and they will do warranty work. In the case of my two Babylock sergers they have gold warranties so I don't need to worry about that for three years anyway. But after that any dealer can do warranty work.
In the case of Bernina they said after the first year anyone can do warranty work on their machines. The original dealer is still around here but not nearly as close as once and they take a long time to work on a machine anyway.
There is one Bernina dealer who will "adopt" your machine for a very hefty cost. But talking to Bernina they said any dealer can use the warranty after the initial year.
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Both Babylock and Bernina have told me I can go to any dealer I chose and they will do warranty work. In the case of my two Babylock sergers they have gold warranties so I don't need to worry about that for three years anyway. But after that any dealer can do warranty work.
In the case of Bernina they said after the first year anyone can do warranty work on their machines. The original dealer is still around here but not nearly as close as once and they take a long time to work on a machine anyway.
There is one Bernina dealer who will "adopt" your machine for a very hefty cost. But talking to Bernina they said any dealer can use the warranty after the initial year.
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So many projects, not enough time
At my house in VA:
Bernina Activa 220, Kaffe 475, B790
Singer 201-2, 221, BL Enlighten, BL Acclaim, BL Sashiko, BL Euphoria, Consew 75T, Tipton Boss
At my Lake House in PA:
"new" Bernina B570, Bernina 1010, Singer 503A, BL Evolution
http://sewingtechie.blogspot.com/
At my house in VA:
Bernina Activa 220, Kaffe 475, B790
Singer 201-2, 221, BL Enlighten, BL Acclaim, BL Sashiko, BL Euphoria, Consew 75T, Tipton Boss
At my Lake House in PA:
"new" Bernina B570, Bernina 1010, Singer 503A, BL Evolution
http://sewingtechie.blogspot.com/
Posted on: 7/13/16 3:51 PM ET
Is it true that Babylock does not recognize the warranty on your machine if you are not the original owner....even if it is only 1-2 years old? I have been told that the warranty is negated once it is resold.
Posted on: 7/13/16 5:00 PM ET
In reply to Sharon Rose
Unless it's the gold warranty yes. As far as I know no warrantee can go with a new machine. Although my dealer will warrant them if he sells them by his shop.
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So many projects, not enough time
At my house in VA:
Bernina Activa 220, Kaffe 475, B790
Singer 201-2, 221, BL Enlighten, BL Acclaim, BL Sashiko, BL Euphoria, Consew 75T, Tipton Boss
At my Lake House in PA:
"new" Bernina B570, Bernina 1010, Singer 503A, BL Evolution
http://sewingtechie.blogspot.com/
At my house in VA:
Bernina Activa 220, Kaffe 475, B790
Singer 201-2, 221, BL Enlighten, BL Acclaim, BL Sashiko, BL Euphoria, Consew 75T, Tipton Boss
At my Lake House in PA:
"new" Bernina B570, Bernina 1010, Singer 503A, BL Evolution
http://sewingtechie.blogspot.com/
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